Shipping policy

Order Processing - All orders are processed within 1-2 business days, excluding weekends and public holidays. Please note that orders placed after 2:00 PM will be processed on the next business day.

Shipping Methods & Delivery - We utilize reliable shipping carriers to deliver your products. Estimated delivery times are 2–5 business days for domestic shipments and 7–14 business days for international orders. Please be aware that these delivery times are estimates only and are not guaranteed, as we are not responsible for delays caused by shipping carriers or customs processing.

Shipping Costs - Shipping costs are calculated based on the weight of the items and the delivery destination. The final shipping fee will be clearly displayed at the checkout page before you complete your purchase.

Order Tracking - Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email. This email will contain your tracking number, which allows you to monitor the progress of your package until it arrives at your door.

Customs, Duties, and Taxes - GLOIA is not responsible for any customs duties, import taxes, or other fees that may be applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.

Damaged or Lost Items - Once we transfer the products to the carrier, the title and risk of loss pass to you. However, if your package arrives damaged, please contact us at gloia.thailand@gmail.com within 3–7 days of receipt so that we can evaluate the issue and assist you in filing a claim with the carrier.

Incorrect Shipping Address It is the customer's responsibility to ensure that the shipping address is correct before finalizing the order. We are not liable for shipments that are lost or delayed due to incorrectly provided addresses.

Contact Information If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to us at gloia.thailand@gmail.com.